Shipment
Shipping Methods
We offer reliable shipping services to ensure the safe delivery of your bronze cast figurine. We partner with trusted carriers to provide both domestic and international shipping options. The shipping method will be agreed upon as part of the contract and be visible in the order confirmation.
Shipping Time
Once your personalized figurine is ready for shipment, we will provide you with an estimated delivery time based on your location. Please note that the production process may take some time 2-4 month, as each sculpture is handcrafted with meticulous attention to detail. We appreciate your patience, and we strive to deliver your figurine in a timely manner without compromising on quality.
Tracking Information:
For your convenience and if the shipping company allows it, we will provide you with tracking information once your order has been shipped. This allows you to monitor the progress of your package and anticipate its arrival. You can easily track your shipment using the provided tracking number on our website or the carrier’s online tracking system.
Shipping Costs
Will be part of the contract. The final shipping cost will depend on factors such as the destination, shipping method chosen, and the weight and dimensions of the package. Rest assured, we strive to offer competitive shipping rates while ensuring the safe delivery of your bronze cast figurine.
Return
Satisfaction Guarantee
Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your bronze cast figurine upon its arrival, please contact our customer service within 14 days of receipt. We will work closely with you to address any concerns and find a suitable solution.
Damaged or Defective Items
In the rare event that your figurine arrives damaged or with a manufacturing defect, please notify us immediately. We may request photos or further information to assess the issue. Based on the specific circumstances, we will offer options for repair, replacement, or a refund.
Return Process
To initiate a return, please contact our customer service team (sale@gestalters.com). We will guide you through the necessary steps and provide you with a return authorization, if applicable. Please ensure that the figurine is securely packaged for return shipment to prevent any further damage. The return shipping costs may be the responsibility of the customer, unless otherwise determined by our team.
Non-Returnable Items
Due to the personalized nature of our bronze cast figurines, most items are non-returnable. However, if there are any exceptional circumstances, we will handle each case on an individual basis and work towards a fair resolution.
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